Repairs

Repairs

In the event you have a defective unit that needs to be repaired, please fill out the RMA form below – one for each unit that you need to send us.

    Please fill out fields marked with * to ensure fast order processing

    Invoice address






    Enter invoice email address, and possibly requisition number

     

    Contact person



    Enter name, telephone number and e-mail.

     

    Return address

    Enter return address if different from invoice address.

     

    Product


    Enter product serial number and type

     

    Parent product


    Enter the parent product name/type and optionally the serial number. The parent product could be the payment terminal, which the product is part of

     

    Location

    Inform where the product is installed / placed

     

    Error description

    Enter detailed description of the issue.

     

    Guarantee?

    NoYes

    If the product has a guarantee, please type the 6-digit invoice number beginning with 10 or 11 in the corresponding field.

     

    Send estimated price before repair?

    By checking this box and requesting offer before repair, you agree that you have read and understood our standard terms and conditions.

     

    Terms and conditions for repairs

    Read our standard service conditions

     

    Our service department will return the form with a unique RMA number.
    Then print the returned RMA form and send it with the defective unit to the following address:

    NPS A/S
    Att.: Servicecenter
    Landbrugsvej 6
    DK-5260 Odense S
    Denmark