In the event you have a defective unit that needs to be repaired, please fill out the RMA form below – one for each unit that you need to send us.

    Please fill out fields marked with * to ensure fast order processing

    Invoice address

    Enter invoice email address, and possibly requisition number


    Contact person

    Enter name, telephone number and e-mail.


    Return address

    Enter return address if different from invoice address.



    Enter product serial number and type


    Parent product

    Enter the parent product name/type and optionally the serial number. The parent product could be the payment terminal, which the product is part of



    Inform where the product is installed / placed


    Error description

    Enter detailed description of the issue.




    If the product has a guarantee, please type the 6-digit invoice number beginning with 10 or 11 in the corresponding field.


    Send estimated price before repair?

    By checking this box and requesting offer before repair, you agree that you have read and understood our standard terms and conditions.


    Terms and conditions for repairs

    Read our standard service conditions


    Our service department will return the form with a unique RMA number.
    Then print the returned RMA form and send it with the defective unit to the following address:

    NPS A/S
    Att.: Servicecenter
    Landbrugsvej 6
    DK-5260 Odense S