Surveillance and technical support

Surveillance and technical support

NPS monitors the operation of fuel and wash sites to ensure that both service and payment related equipment at fuel and wash sites is up and running. Fuel sites and car washes are monitored remotely every day from 7:30 am to 10 pm from our service centre in Odense, Denmark.
The surveillance from the service centre is designed to secure the primary operation of fuel sites and car wash installations. We make sure that we always have dedicated staff on duty, so you do not have to allocate any staff or temporary staff for this part of operations.

Should an error or breakdown occur at a fuel site or car wash, NPS’ service centre will handle it:

  • We will reset, open or close pumps, terminals, washing machines etc.
  • We facilitate calls to the relevant technicians or fuel suppliers
  • We will notify the owner in the situation and at set intervals send reports to fuel companies, gas station owners or service companies

The surveillance is carried out through big monitors at the service centre, which show red or yellow dots to indicate alarms from terminals, pumps, CNG dispensers, I/O and other forecourt equipment. On top of the built-in alarm features of the equipment, we use visual surveillance with on-site cameras.

Write us
or call Michael Storm at +45-27 15 70 30 to learn more about the options with a service agreement and/or a support agreement to secure the ongoing operations and surveillance of fuel sites and car wash.

Short reaction time and preventative action provides the users of the site with a service of higher quality; they avoid arriving at a fuel site or a car wash, that is struck by errors or breakdown.
Should problems occur with the operation at a payment terminal, the service centre will send a service message to the screen of the payment terminal, so the users are properly informed.

Support

Within normal business hours, the vigilant staff at the surveillance central can even get support directly in the department for technical support, which is also placed at our headquarters.
2nd level technical support is typically offered to oil companies, station owners, partners and 3rd party service operators and within normal business hours.